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Skin ID: Products & Services

SkinID offers its consumers beautiful skin by providing a personalized skincare regimen that results from a personal evaluation customers take on the product's website.  Dermatologists have developed a skincare product program with Neutrogena SkinID that is clinically proven to help fight acne and other skincare issues that come with it.  Everyone's rercommended skincare regimen to follow is different and will need those different qualities to truly yield results.

Skin ID: Company Background

In May 2006, a group of leading dermatologists, scientists, and market research experts joined forces to create an acne solution that would truly take into account everyone’s unique skin care needs where acne is concerned. The team assessed major factors that can affect acne, such as climate, sun exposure, your activity level, and your stress level as well as other factors.  The team  then developed a system to assess what your skincare needs are and to provide combinations of products that will address those needs especially for acne-prone skin.  SkinID Customer Care Experts are available Monday through Friday from 8 am to 12 am, EST; Saturday through Sunday from 9 am to 12 am, EST, and Customer Care is closed on National United States Holidays.   They can be reached by phone by calling (800) 333-0145 or fax by faxing (866) 665-6598. 

Skin ID: Customer Feedback & Reviews

Viewpoints users give SkinID a score of 52 out of 100, with the average score being 76 for SkinID products.  For the most part, a 3 has been awarded for effectiveness, 3 for ease of application, 3 for convenience, 3 for side-effects, and 3 for immediacy.  These results are based on 93 reviews. Bear in mind, every brand isn't going to work for every person and some people may need to see a dermatologist to have hormonal medical issues or problems of that nature addressed from within before any topical medications are going to work. 

Graded Reviews reports in their review of SkinID that refills cannot be purchased in stores, unfortunately.  An auto-refill program sends out a refill every 30 days.  Further, they report that this is an effective system, but if you somehow apply too much product, it cannot be replaced at a store.  You have to wait until it comes in the regular 30 day interval. 

On Wedding Bee, there are mixed reviews regarding the product, making it further evident that skincare product effectiveness, no matter how high quality, depends on the individual.  Everyone has different results when it comes to skincare products.  Skin is a unique thing that is unique to your body make-up.  Sometimes you may have to try several products before yielding results.

Skin ID: Business Credibility & Trustworthiness
Neutrogena SkinID has been a Better Business Bureau (BBB) Accredited Business since February 13, 2009.  Their phone number is listed as (866) 742-0201 with the bureau.  Their address is listed as 5760 West 96th Street in Los Angeles, California with The BBB. On a scale of A+ to F, SkinID receives an elite A+ rating with the trusted consumer agency!


Skin ID: Website Popularity & Google Ranking has a wordwide Alexa Traffic Rank of 523,212.  The site ranks 177,151 with Alexa Traffic Rankings in The United States of America. has 159 other websites that link into their own.  Google Page Rank has rated at 4 out of a possible 10 points.


Skin ID: Social Media Presence

One can find SkinID on Facebook, where the skincare line has 103,000 likes by its friends, users, and fans.  SkinID can be found on Twitter, as well.  The site has tweeted 1,168 times.  They are following 3,634 other Twitter profiles and have 3,608 followers on their Twitter page.  SkinID maintains their own YouTube channel with 233 current subscribers and 105,461 video views.

Skin ID: Website Security & Safety

Norton Safeweb reports to be safe from computer threats, identity threats, and to be free from annoyance factors when you visit the site.  McAfee Secure Site Advisor concurs with Norton Safeweb and reports that they found no suspicious activity when visiting and find the site to be sufficiently safe. 

Skin ID: Pricing & Packages

SkinID utilizes an auto-refill program where your personalized skincare regimen is automatically shipped to you every 60 days.  Depending on when you initiated your membership, your credit card will be billed either: (1) $39.90 plus $7.95 shipping and handling plus tax (when applicable) at shipment; or (2) $19.95 plus $7.95 shipping and handling plus tax (when applicable) at shipment, and $19.95 approximately 30 days after shipment.  If you are a customer with a 75 or a 90 day auto-refill cycle, you will not be charged again until your next kit is shipped.  You can cancel your membership at any time.

Skin ID: Shipping Rates & Policies

Depending on when you initiated your SkinID membership, your credit card will be billed either:

  • $39.90 plus $7.95 shipping and handling plus tax (when applicable) at shipment; or
  • $19.95 plus $7.95 shipping and handling plus tax (when applicable) at shipment, and
  • $19.95 approximately 30 days after shipment.
Skin ID: Payment Methods Accepted

SkinID accepts the payment methods listed below.

  • American Express Card
  • Visa Card
  • Mastercard
  • Discover Card

SkinID does not accept the payment methods listed below.

  • Personal Checks
  • Cashier's Checks
  • Traveler's Checks
  • Money Orders
  • Western Union Payments
  • Wire Transfer Payments
  • PayPal Payments
  • Bill Me Later
  • Diner's Club Card
  • JCB Card

You can find money saving coupon codes for SkinID using the following coupon code websites below.

Skin ID: Returns, Refunds & Exchange Policy

If you purchased products from SkinID, a 60-day money back guarantee on all introductory orders is offered.  If you are not satisfied with your skincare regimen for any rason, you can return the products back to SkinID for a full refund of the purchase price (less original shipping and handling fees), even if the products are empty.  Shipping costs for any returns will not be reimbursed by skin.

Skin ID: Product images & screenshots
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